Welcome, Weston!

When it comes to backcountry gear, expert guidance isn't just helpful—it's essential. That's why we're thrilled to announce our partnership with Weston and highlight their sustainable mountain gear.

As a B-Corp certified brand, Weston has proven that performance and sustainability can coexist beautifully. This commitment shows across their business, from using renewable flax fiber in their products to backing each with a 4-year warranty.

But communicating this level of commitment and craftsmanship to shoppers requires the right team of experts. Our backcountry specialists now power Weston's DTC chat experience, providing round-the-clock guidance on their premium snowboards, bomber splitboards, and other gear. These experts match riders with their perfect setup based on critical factors like experience level, body weight, and intended terrain— powder bowls anyone? Pre-purchase questions about sizing and technical specs often can't wait until the next business day. Since Weston's customers typically spend their daylight hours on the mountain, most conversations happen after traditional business hours.

Our partnership’s impact has been immediate. With an average response time of just 11 seconds, our experts have maintained a near-perfect 99% CSAT score. As one happy customer shared: "Without the help of Austin, I wouldn't have ordered this board. I was clueless and nervous to buy, but after working with him, he took his time to explain everything and I couldn't thank him enough. You got a gem with him.”

As we continue supporting Weston's mission, our focus remains clear: helping riders make informed decisions about their backcountry gear with expert guidance available 24/7. By connecting Weston's snow products with their community through personalized expertise, we're ensuring that finding the right gear is as rewarding as riding it.