On-brand AI, driving faster resolutions.

Remark’s deeper Recharge integration enables conversational subscription management for shoppers and more flexible, scalable support for brands.

December is driven by urgency; January is driven by uncertainty. Post-holiday shopper questions reveal where CX broke down—and give brands their clearest roadmap for improving conversion and loyalty.

We've launched a fully redesigned chat widget built to make conversations more natural to engage with, easier to start, and simpler for teams to manage. The update introduces a lighter, more approachable design, faster conversation flow, and intuitive customization controls that help the widget feel at home on any storefront.