Welcome, Pret Helmets!

Safety shouldn’t compromise performance. Driven by this philosophy since 2010, Pret Helmets emerged from the collective expertise of professional athletes, engineers, and snow sports veterans. Today, we’re proud to highlight them as a key partner in premium ski and snowboard protection.

Pret launched their online store and direct-to-consumer model in 2020. Over the last 4 years, they’ve quickly scaled their operations to make their line of helmets, goggles and other accessories are readily available to a growing international customer base.

Recognizing the importance of authentic shopping experiences, Remark's snow gear experts power Pret's online chat experience 24 hours a day, 7 days a week. With 55% of conversations occurring outside normal business hours, this flexibility proves essential for their community’s shopping behaviour. We naturally guide site visitors through their pre-purchase journey, from production selection to technical specifications and sizing. Our experts help riders understand key product features like VOC-free paints, Level C ventilation control, HALEO antimicrobial technology, and the RCS fit system.

“Albert is very knowledgeable and gave me quality recommendation about kids helmet.” — April, a happy Pret customer

This expertise not only enhances purchase confidence but also creates an exceptional, VIP shopping experience— increasing brand loyalty and repeat purchases. Each conversation averages about 7 minutes to ensure each question is thoroughly investigated and answered, such as what helmet provides best ventilation while still maintaining head warmth. Since launching in December 2023, these interactions have maintained a near-perfect 98% CSAT score.

“Remark's expert network has enhanced customer engagement on our site. They help visitors navigate through the selection process of our technical products, and provide valuable customer feedback.” — Steven Bellefeuille, Founder and CEO @ Pret Helmets

Since partnering, we’ve seamlessly embedded ourselves as an extension of Pret’s existing team— allowing them to focus on other key CX areas. As the new snow season approaches, we're excited to continue supporting Pret’s riders so they can just "get out and have fun.”