We’re thrilled to highlight LEKI USA as a member of our surging partner community!
When it comes to outdoor gear, innovation drives performance. That's why we're excited to highlight our partnership with LEKI USA, a brand that has pioneering pole technology. What began in Karl and Gertrud Lenhart's small workshop, transformed in the 1960s when Karl’s dissatisfaction with existing ski poles led to breakthrough designs. This innovative spirit would lay the foundation for what would become LEKI.
From those first designs, LEKI has grown into a global outdoor brand and now hold over 250 patents. Today, all products are manufactured at their modern facility in Tachov, Czech Republic, where they produce an extensive range of skiing, trekking, trail running, and walking poles plus gloves.
Our technical gear specialists power LEKI USA's chat experience — providing round-the-clock product guidance. These experts help match adventurers with their ideal gear based activity type, terrain conditions and sizing requirements. These conversations often center on product compatibility, especially how LEKI USA’s patented Trigger System works between their poles and gloves.
This personalized guidance ensures every purchase is made confidently and the shopper leaves feeling like a VIP.
“Awesome support! Helped me find what's needed for the trip being planned. Thanks for offering such excellent help on your site. And, since I know some of the area shown in bio ... made me more confident” — One of many happy LEKI USA customers
In just 6 months, our experts have engaged in nearly 3,000 conversations while maintaining a 95% satisfaction score. Behind the scenes, LEKI USA has optimized their customer support by efficiently directing pre and post purchase inquiries between Remark's experts and their internal team.
Looking forward, we're excited to help LEKI USA's community discover their perfect gear, any time of day. Just as LEKI USA advanced pole technology, we're transforming how their customers shop online— bringing expert guidance directly to their fingertips.