Welcome, Kavu!

KAVU, a Seattle-based outdoor brand, joins Remark to personalize their online shopping experience.

Founded in 1993 by Barry Barr, they've cultivated a reputation for creating fun, adventure-ready apparel and accessories. Last year, KAVU celebrated its 30th anniversary — marking three decades of producing iconic wear like the Strapcap and Rope Bag, which customers can find in their Seattle flagship stores, online shop and partnered retailers.

To bring that same adventure-ready guidance to their online shoppers, we've worked closely with them to understand their unique customer needs. Notably, one of those was helping source their limited product runs across a network of offline retail partners.

From that, we’ve carefully assembled a knowledgeable team of outdoor experts to power their chat who love KAVU's products.

This partnership compliments KAVU's diverse product line, from bags and hats to clothing while addressing shoppers' need for expert guidance during their purchase journey. This not only increases their potential for higher purchase conversion but also significantly reduces the likelihood of returns — increasing both customer and internal satisfaction.

Since integrating with Remark, KAVU's online shoppers have received responses to their inquiries in less than 13 seconds. These fast, knowledgable responses have saved KAVU over 150 hours of conversation with an average CSAT score of 98%.

As we look to the future, the outdoor apparel industry is evolving, and consumers are seeking more than just products; they're looking for brands that align with their lifestyle and values.

KAVU's partnership with Remark isn't just about boosting sales though —  it's about unifying their consumer experience from physical to online, ensuring that every interaction reflects that adventurous outdoor spirit.