Welcome, Alchemy Bikes!

Alchemy Bikes, a premium American bicycle manufacturer, joins Remark to further personalize their online customer experience. Founded in 2008 by Ryan Cannizzaro, Alchemy has built a reputation for building premium performance bicycles with a focus on craftsmanship whether it be on the mountain, gravel or road.

In 2022, the company opened a new 8,000 square-foot U.S. headquarters in Golden, Colorado — housing all production facilities, a showroom, and offices. This move underscored Alchemy's commitment to domestic manufacturing and direct customer engagement.

To bring that same in-store engagement online, we’ve worked closely with Alchemy Bikes to deeply understand their strategic needs. Then we methodically staffed their dedicated team of experts who are equally knowledgeable and passionate the cycling world coupled with a fast, light chat solution.

This partnership compliments Alchemy's highly technical, customizable bicycle lines and the shoppers need for expertise during their purchase journey. This not only increases their AOV potential but significantly decreases the likelihood of a return — saving the customer and Alchemy Bikes time and money.

Since integrating with Remark, their customers’ inquires have received responses in less than 13 seconds. This has resulted in higher conversion rates with an average CSAT score of 98% for Alchemy Bikes.

As we look ahead, traditional retail models are being challenged, and consumers are demanding more than just a product — they're seeking experiences and expertise. Alchemy's partnership with Remark isn't just about improving sales; it's about reimagining how products are sold and customers supported in the digital age.