Make every shopper feel like a VIP by pairing them with real experts when guidance is needed most. Shopping is a journey and shoppers need a guide.
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Trustworthy guidance takes the guesswork out of shopping online.
Step 1
Shoppers often don't know where to start. We help you ask the right questions so we can gauge their interests and provide direction.
Step 2
Experts know how to help. We match shoppers with the perfect expert (both human and AI) so they can get a fully personalized experience.
Step 3
Once a conversation is over, we’ll up-cycle that 1:1 synchronous content into dedicated landing pages for future customers.
Shoppers crave authentic opinions from real experts. Skip the stale, canned responses from impersonal bots. Instead, offer them a real human touch with genuine backgrounds that inspire confidence, all presented through our exceptionally personal and empathetic AI personas.
Every online visitor is unique—so why offer a one-size-fits-all experience? Address customer inquiries the moment they arise with Remark. Our platform can access and update information across external systems, streamlining complex tasks such as subscription management, tracking number lookups, and more, ensuring a personalized and efficient service.
Your product design team spends countless hours choosing materials, testing fit, and tweaking the build of your line. Remark ensures these premium qualities are conveyed to the shopper through chat, embedded content, and dynamically crafted landing pages. This differentiates you from the noise.
Is the sub-text really needed here?
The better you treat your customers, the more they’ll invest in you, your brand, and your story!
Liberty Skis needed a way to guide shoppers online. Through live chat and direct guidance, shoppers seeking advice on models, length, and performance have been able to connect with Remark's experts around the clock.
"Remark has transformed the way we interact with our shoppers. We know that our customers purchase more appropriate products (and purchase more frequently) when we connect with them directly, and Remark has enabled these connections on a massive scale, dramatically increasing both customer satisfaction and revenue."
Static images and ineffective chatbots just don’t cut it anymore. To meet shoppers' expectations, you need to get personal with advice, inspiration, and shoppable content.
Our clients have seen a 12% increase in site-wide conversion rate, and it's safe to say they're happy about it!
"Their live chat is essential because it’s instantaneous. It’s really amazing that Remark can handle our customers 24/7 and we know that it’s being taken care of by people who know our space."
“Remark's expert network has enhanced customer engagement on our site. They help visitors navigate through the selection process of our technical products, and provide valuable customer feedback.”
"Remark brought the high quality in-store experience to every shopper who landed on our site. Conversion rate, ROAS, customer satisfaction, are all inextricably linked to the level of personalization Remark delivers."
"Remark has transformed the way we interact with our shoppers. We know that our customers purchase more appropriate products (and purchase more frequently) when we connect with them directly, and Remark has enabled these connections on a massive scale, dramatically increasing both customer satisfaction and revenue."
"Remark has allowed Embr Labs to scale the experience of white-glove, concierge shopping to everyone who visits our website. Our customers now not only enjoy heightened satisfaction but also shop with increased confidence, knowing that their needs are not just met, but truly heard and understood."
"Darn Tough has seen tens-of-thousands of their customers engage with the Remark system, netting a 99% customer satisfaction score in the process"