Welcome, Metolius!

Metolius is headquartered in Bend, OR, and has been a leading manufacturer of high-quality climbing gear for over 40 years. Often recognized for their focus on innovation, environmental responsibility, and community engagement, Metolius continues to focus on its mission to produce the “strongest, safest, and most bombproof” climbing gear on the market.

Our alliance with Metolius highlights Remark’s commitment to partnering with brands that we, as adventure sports enthusiasts ourselves, love and believe in. Metolius trusts Remark to provide real-time product insight when customers need it most; lifting revenue and creating an exceptional shopper experience. To achieve these goals, Remark staffs the Metolius chat around the clock with vetted industry professionals ranging from climbing guides and instructors to wilderness first responders. The common link among Metolius experts is that they are equally knowledgeable about climbing as they are passionate about the gear that enables their next adventure.

Since our September 1st launch, we’ve delivered on our promises of an industry-leading 9s response time and an >99% average NPS. Metolius shoppers chat for an average of 12 minutes, emphasizing the customers’ desire for expertise during their shopping journey.  Additionally, we’ve filled in gaps outside of typical business hours with 38% of chats occurring during the evenings and on weekends.

As we push toward Q4, we’re beyond excited to help Metolius bolster its customer experience and achieve higher conversion rates, increased AOVs, diminished return rates, and improved customer satisfaction scores.

The best is yet to come - welcome to Remark!

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