Welcome, Hillsound!

Born on the snow and ice-covered trails of British Columbia, Hillsound Equipment has been designing outdoor safety gear since 2007. Named from the sounds of nature, this Vancouver-based company has grown from a specialized traction manufacturer into a comprehensive outdoor equipment brand trusted by professional guides to weekend warriors alike.

We are thrilled to showcase Hillsound as one of our “remarkable” partners, celebrating their dedication to quality and innovation in outdoor gear.

What sets Hillsound apart is their commitment to rigorous testing and user-centered design. Their breakthrough came in 2009 with the Trail Crampon series, featuring an ergonomic plate system that proved so effective, it sold out within weeks. Sherpa testers in the Himalayas validated the quality, praising both traction and ease of use in the world's most demanding environments.  They've recently joined prAna's Responsible Packaging Movement, working to eliminate plastic and virgin forest fibers from their packaging.

Since working together, Remark's outdoor safety gear specialists provide 24/7 expert guidance for Hillsound's diverse product line. The impact of this personalized approach has been praised in customer feedback, with one industry professional noting: "I've run sales/marketing teams and have purchased other helpdesk/chatbot tools… The personalization re: who I'm speaking with is super cool and gave me a ton of confidence that it was a) a real human and b) that they know their stuff. Thanks again for the help!”

Whether it's helping select the right crampon size or providing education on their PackStack™ system, our experts ensure every shopper receives personalized attention within 12 seconds. As another happy customer stated, “Excellent prompt guidance that has helped me choose the right product." This immediate, knowledgeable support has proven especially valuable for Hillsound’s technical gear, where proper sizing is crucial for both safety and performance.

The authenticity of our experts has strong resonation with Hillsound's community, who have scored their conversations with an average CSAT score of 96% since partnering in 2022.

As Hillsound expands their product line, like their PackStack™ Stuff in early 2024, our chat experience ensures each launch is always paired with trustworthy expertise. Additionally, with the crampons market projected to grow 4-5% annually through 2033, Hillsound's focus on innovation and sustainability aligns perfectly with this appetite. And together, we'll help their customers make confident decisions about this gear, ensuring they can focus on what matters most— the adventure ahead.